SmartHub
Our NEW SmartHub system is now here and ready to use. It will make managing your account so much easier once you get setup.
Download the Smarthub App
Download for Android Devices
Get the andriod mobile app from the Google Play store.
Google Play StoreGetting started with SmartHub is as easy as 1-2-3!
Register your SmartHub account
Whether through our web portal or mobile app you can register your account for free in SmartHub
Activate the features you want
Take advantage of features like notifications, Auto Pay, and Paperless Billing to have more control over your account
Manage your account anytime from anywhere
The more features you take advantage of the more time and money you can save!
SmartHub Instructions
ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Use the instructions below to quickly get your account registered and set up for Auto Pay.
RE-REGISTERING ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Auto Pay on your account.
AUTO PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Billing & Payments menu.
- From the Billing & Payments screen click on the Auto Pay Program sub-menu.
- Click on Sign Up for Auto Pay and follow the instructions on the screen.
AUTO PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Bill & Pay at the bottom of the screen.
- Tap on the Auto Pay Program sub-menu and follow the instructions on the screen.
- If you have questions or experience any issues we are here to help. You can contact us with your questions
ATTENTION Pre-pay Members
If you previously were using prepaid billing with us you will need to set-up prepaid notifications in our new SmartHub system. Use the instructions below to quickly get your account registered and set up for prepaid billing..
RE-REGISTERING ACCOUNT
- Register your account in our new SmartHub system. You can register through the Web Portal or register through our Mobile App.
- After registering your account use the web portal or mobile app to re-setup Prepaid billing on your account.
PRE-PAY SETUP (WEB PORTAL)
- Log in to SmartHub web portal.
- From the home screen click on Manage Notifications menu.
- From the Billing & Payments screen click on the Prepaid Account notifications.
- Click on Sign Up for Prepaid and follow the instructions on the screen.
PRE PAY SETUP (MOBILE APP)
- Log in to the mobile app.
- From the main screen click on Settings menu.
- From the Settings screen click on the Manage Notifications sub-menu.
- Click on Billing sub-menu and follow the instructions on the screen for Prepaid Account notifications.
- If you have questions or experience any issues we are here to help. You can contact us with your questions.
SmartHub Success Checklist
Announcements
Here is some important steps to take when we launch SmartHub on April 3rd 2024
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy daily, and hourly energy usage.
- Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
(FAQs) Setting Up My Account
Where can I find my account number?
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
How do I set up my mobile and email for notifications?
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
How do I set up my mobile and email for notifications?
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
What is Auto Pay and do I need to sign up for it?
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
I’m being prompted to sign up for paperless billing when I log in. Do I have to sign up or re-register for it?
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
How can I view my energy use?
You can view your energy use on the website and app.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.