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30-May-2017Wireless Gateway Service - Included Free of Charge

A lot has changed with regards to where and how we use the Internet. In the early days, if you had Internet service, it was hard wired to a single computer in your house, and companies had to install miles of CAT5 cable throughout offices, cubicles and conference rooms. Then along came wireless networking, commonly known as "WiFi." What started out at low speeds of 11mbps has progressed over time to be equally as fast as wired connections. Today, WiFi is everywhere - at the home, office, hotels, and restaurants. Almost all Internet-enabled devices today require a wireless connection, whether they be smart phones, iPads, laptops or gaming consoles. 

We want our customers to have a superior experience using our network. Thus, most customers will receive a wireless gateway (router) included with their Internet service.* Our router will do up to gigabit speeds, 2.4Ghz & 5Ghz, NAT, firewall, port translation, family security profiles and a host of other features. These same devices will support our phone & cable TV service seamlessly alongside our Internet service. 

But most importantly, our wireless routers will be fully supported remotely by our 24x7 technical support team. If you have a problem with your wireless network or have questions on enabling certain features, our staff will be able to help you over the phone. Unlike other ISPs, we won't refer you elsewhere for technical support. We want you to have a seamless and superior customer experience. This added value comes free of charge, included with your Internet service package. 

Residential customers may wonder, “I have my own router, do I have to use yours?” Our answer is: while you are not required to use ours, we will be unable to troubleshoot wireless connectivity problems or help with configuration. You may also not achieve the Internet speed you signed up for. We strongly encourage all eligible customers to take advantage of this added value in your service - the BARC Wireless Gateway Service! Don’t spend money on a wireless router that may not provide adequate coverage in your home, or have the performance capabilities you need.  

*For residential or small business customers that currently have a RANA fiber drop to their premise, we will offer our wireless gateway service for an additional $5 per month.