02-Mar-2018Second Outage Update
As of 4:30pm, approximately 4,750 members are without power. We have ordered additional crews from out of state to assist in our restoration efforts. They will be arriving this evening and tomorrow morning.
Around 2:00pm we lost Internet service at our headquarters and we currently do not have an ETA from our provider for Internet to be restored. As a result, our outage management system remains down. Thus, customers will be unable to see our outages on our public outage map until Internet is restored.
Despite the lack of Internet, we're working closely with our outside call center to receive outage tickets and dispatch crews to outage locations. Our crews are working as quickly as possible to restore power, and additional help is on its way.
With the widespread nature of the damage, members should expect outages to last through the weekend. Please make arrangements if you have a health issue that requires electricity. Thank you again for your patience. We will post the next update tomorrow morning.