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02-May-2018One Way BARC Invests in Your Experience

Your customer experience is our Number 1 focus. Because we value your time, your trust, and your business, BARC Connects will always be transparent about scheduled interruptions to your internet, television or phone service.

Occasionally we must perform scheduled maintenance on our network that may impact service delivery to you while the activity is taking place. This could include performing equipment upgrades, fiber splicing, power upgrades or working with service partners to continue meeting service demands.

Since September 2017, we have been up and running without any unplanned interruption. As we continue to grow, we will need to perform periodic maintenance on our network to minimize the service impact to you.

 When necessary maintenance is required, we will:

• Perform scheduled maintenance during non-peak usage hours (12:00 a.m. – 6:00 a.m. EST).

• Provide you with 48 hours notice, when possible, in advance of any service impacting work.

• Execute maintenance activities in emergency situations, with little or no notice, to prevent a major outage or resolve one in progress.

• Let you know about all outage activity on our website in the “Outages” section, by direct email & on our Facebook page.

Thank you for understanding as we strive to ensure your best customer experience!